If you lost or forgot your user ID and password, and no longer have access to your phone or email on file, select the Recover my account button in this section. If you forgot your user ID or password, but still have access to your phone or email on file, you can still access your account. This is the fastest way to access your account if you lost or forgot your credentials. Your tax expert will be able to see a read-only version of your tax return to assist them in addressing your questions. Your personal information (like SSN) will be masked so the expert can’t see it.
When you access Live Help, you’ll enter some information about your question. This will help us direct you to the right expert to answer your question. The time it takes to prepare your return depends on the complexity of your taxes, your availability, seasonal peak days for https://www.bookstime.com/ tax preparation, and how busy our experts are. Our goal is to get your taxes done with as little waiting as possible. When you’re ready to start, we’re ready to take taxes off your plate. We do our best to match you with the right expert based on the nature of your question.
TURBOTAX ONLINE GUARANTEES
Yes, if you choose a one-way video with your tax expert, you’ll be able to see them on your screen. TurboTax calculations are 100% accurate so your taxes will be done right, guaranteed, or we’ll pay you any IRS penalties. Your tax return is securely submitted directly to the CRA with just one click.
We’ll use what you tell us to match you with a tax expert who understands your situation, has relevant expertise, and is in a relevant location. A live TurboTax product specialist can help you one-on-one, and even draw on your screen to help you get your taxes done. (Ayuda disponible en español.) You’ll also have unlimited access to the helpful TurboTax community, and a robust set of FAQs and articles if you have questions about doing your taxes. You can upgrade to TurboTax Live Assisted to get one-on-one help from a tax expert or hand off your taxes to a TurboTax Live Full Service expert to do them for you. We offer free one-on-one audit guidance year-round from our experienced and knowledgeable tax staff. A Form 1040 return with limited credits is one that’s filed using IRS Form 1040 only (with the exception of the specific covered situations described below).
Frequently asked questions
Your tax expert will also have read-only access to your tax return so they can better understand your situation. You also have the option to share your tax documents with your tax expert, if needed. All conversations with our experts are documented in our system, so if you come back with another question, your tax expert can see what was already discussed.For a dedicated tax expert who’s matched to you based on your situation, choose Live Full Service. Our team of US-based tax experts have extensive experience and internal training. They can handle all kinds of tax situations, from simple to complex.
If at any time you want to be matched to a new expert, you can inform your current expert and they’ll help you get reassigned. Our software will allow you to securely upload your tax documents to our system. You can give permission through the software to share your tax documents with your tax expert. You may be able to import turbotax login them directly from your employer or your financial institutions, or you can snap photos of the documents and upload them to TurboTax. We use bank-level encryption technology to ensure your information is protected. You can have your refund directly deposited into a free to open checking account with Credit Karma Money™.
Support when you need it
After choosing Live Full Service, we’ll ask you some questions to learn about your tax situation. We’ll create your personalized tax planner to start collecting the right docs and securely upload them to your account. Then you’ll have a welcome call with a tax prep assistant who can help you finish uploading your docs and match you with a dedicated tax expert. If you don’t want to get started right away, you can schedule a call for a time that works best for you.When you’re ready to connect with your tax expert, you can talk to them over the phone or on a one-way video call.
- If you’re having trouble signing in to your Intuit Account to access TurboTax, we’re here to help you get in.
- Have a tax expert do your taxes from start to finish, as soon as today.
- A Form 1040 return with limited credits is one that’s filed using IRS Form 1040 only (with the exception of the specific covered situations described below).
- When you’re ready to file and pay, they’ll sign and file your taxes on your behalf.
- We use bank-level encryption technology to ensure your information is protected.
Sign up when you’re ready to finish and file your taxes with TurboTax and begin using your account right away.Or, you can have your refund mailed in a check. You can receive your refund by check, whether you’re printing or e-filing. All features, services, support, prices, offers, terms and conditions are subject to change without notice. Our software allows you to securely upload your tax documents to our system so they’re available to your tax expert. With Live Full Service, we’ll start by asking you questions about your tax situation. This can be done online, or with the help of a live tax preparation assistant.